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1. Introduction

This Privacy Policy explains how My Office Stock S.à.r.l. (“we,” “us,” “our”) collects, uses, and protects personal data in compliance with the General Data Protection Regulation (GDPR) (EU 2016/679) and Luxembourg’s Law of 1 August 2018.

2. What personal data do we collect?

We collect and process the following personal data:

  • Identity Data: full legal name, ID number, date of birth

  • Contact Data: postal address, email, phone number

  • Financial Data: payment details, bank account number, transaction history

  • Technical Data: IP address, browser type, cookies

  • Communication Data: messages and inquiries

3. How do we collect your data?

We collect your data when you:

  • Use or view our website via your browser

  • Send emails and text messages to us, or when you call us

  • Enter into and sign a rental agreement with us

  • Send an inquiry to us or use our chat bot feature

5. How do we use your personal data?

We process your data for the following purposes:

  • Providing our services and fulfilling contracts

  • Handling invoices and payments

  • Complying with our legal obligations 

  • Sending marketing communications (with your consent) 

6. How long do we keep your personal data?

We retain personal data for as long as necessary to fulfil contractual obligations or as required by law. Retention periods include:

  • Customer records: 10 years

  • Financial records: 10 years

You may request to delete your personal data from our systems in accordance with GDPR, or we may delete such data prior to such retention periods where we believe it may be necessary. 

7. Who do we share your personal data with?

We may share your data with:

  • Accountants, tax, and financial advisors

  • Payment providers (e.g., banks, payment processors)

  • IT service providers (e.g., cloud storage, hosting)

  • Legal or regulatory authorities if required by law

8. What are your rights under GDPR?

You have the following rights under GDPR:

  • Right of Access – Request a copy of your data

  • Right to Rectification – Correct inaccurate data

  • Right to Erasure – Request deletion of your data

  • Right to Restriction – Limit data processing

  • Right to Data Portability – Transfer your data to another provider

  • Right to Object – Object to processing, including direct marketing

To exercise these rights, contact us at the contact details below

9. How do we store your data?

We primarily store your information on Microsoft's servers, namely on Microsoft OneDrive. We may also retain your contact information and personal data on our local computers. We implement security measures such as encryption, access controls, and secure servers to protect your data.

10. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org

​We use cookies on our website to enhance user experience. You can manage cookie preferences through browser settings.

11. Contact Information

For any questions about this Privacy Policy, contact our us at the below:
My Office Stock S.à.r.l.
Email: info@mystock.lu
Address: L-8041 Bertrange, 209, rue des Romains

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